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About Ammex

Community Management and Estate administration

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AMMEX ADMINISTRATIONS S.L.P. It is one of the promenant names in the world of the Administration of Communities and Estates in Estepona, Manilva, Casares and Marbella. With it´s experience, knowledge and tenacity, Ammex has been able to create a unique company that brings together two vital virtues: organization with latest technology and the warmth of personal care.

AMMEX ADMINISTRATIONS S.L.P. has an internal structure perfectly prepared to offer solutions that customers are waiting for. To make this happen, every requirement, detail or circumstance are always given the best service.

PROFESSIONAL STAFF, MULTIDISCIPLINED AND BILINGUAL.

AMMEX is characterized by the unity of it´s team and through this, they pursue the same goal ,which is to offer the best service possible.Our main goal is to provide a comprehensive and personalized service that meets the broad issues of the Community of Owners, transforming the community management using six fundamental points:
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Through preventive measures such as periodic reviews that allow small repairs to be done before reaching significant deterioration, statistical control of energy consumption etc…, we will no doubt be saving money in your community.
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Regularly checking the current state of the facilities and the structural and common elements of your property.This will limit the degree of deterioration because we have forseen problems before they arise and also can save money.
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By avoiding deterioation of common elements such as the portals, lifts, rooves, façades, staircases …, we have a property in perfect condition and therefore the property will be constantly be reappraised.
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We are always looking for the best value / price to the Community, shortening the response times to any damage that may arise from the revisions made in the Community by our supervisor or by those who report to a member of the Community.
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To avoid deterioation of the common elements, suggestions are always welcome, also complaints and criticism from owners, because many improvements can be made that will benefit not only your community but also many others. Furthermore owners always have at their disposal the accounts, supporting documents, contracts, etc.
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Integrating the latest management techniques, especially thanks to the Internet, claims via e-mail, VIRTUAL OFFICE for our customers through the website. We also have a 24-hour service for emergencies.
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QUALITY POLICIES

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AMMEX would like to detail their work ethic to show the management system and aim to give full customer satisfaction in the field of property management agents on the Costa del Sol.

By customer we mean any user of our products, processes, services etc, both external and internal of the Company. For whoever forms part of it, we are at the same time service providers and customers, so we have to meet the needs and expectations of our users as well as laws and regulations.

The basic guidelines of the Corporate Policies, which govern our actions, are summarized in the principles and objectives set out below:

• Customers are the main concern in our work. We strive to achieve their full satisfaction by providing quality assurance.
• ‘A job well done’ is the aim of our staff. We strive to meet the expectations of the customer.
• Priority to prevent mistakes rather than rectify them.
• Improving quality must be implemented and monitored in a planned and systematic way. This planning and monitoring must be based on objective data and continuous feed back . This applies to all areas of our organization.
• To achieve the highest levels of quality it is imperative to have an attitude of collaboration and teamwork. A person who has no interest in sharing ideas and has an individualistic attitude has no place in this System or with AMMEX.
• Improving quality is everyone’s responsibility . Each opinion is valued and mistakes should be rectified.
• Close attention should be paid to training and education as a necessary part of the job . It must be ongoing, planned and aimed at customer satisfaction.
• Communication is everyone’s responsibility. Proper communication is essential to progress in improving quality.
• Improvement is a continuous process. We must acquire the habit of continuous improvement, creating a high quality awareness, establishing annual quality objectives.
• COMMUNITY ADMINISTRATION: More than 50 communities and Urban Entities trust Ammex to manage their services.

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Our Team

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Marjoleine Miranda Lawyer

Lawyer, a specialist in Horizontal Property.

Responsible for coordinating the Customer Support Department and legal advice.

Property Administrator, Associate of the Ilustrious College of Property Administrators of Malaga and Lawyer.

“Continuous improvement in the quality of services and innovation must always be present in our daily work ,which we have been doing since 1999 and because of this we are managing urbanisations of reference in our area”.
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Rafael Mena Property Administrator

Social Graduate and Property Administrator, associate of the illustrious College of Property Administrators of Malaga, with extensive training in Horizontal Property, responsible for coordinating the Financial Department.

” The trust in us by our staff must be matched with a responsible and transparent management. In AMMEX we spare no efforts to offer a first class service “.
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Ana Belén Muñoz. Property Administrator. Quality control Manager

Graduate in Real Estate Studies of the U.M.A and in charge of quality control after AMMEX obtained certification, and the coordinator of internal management and the operation of the Office, also personally managing a number of communities that are her responsibility.

“The personal attention and the effective resolution of the problems are the keywords of our office. We could not maintain our continued leadership without our satisfied customers.” Continuous improvement is our main goal.

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Ana Tere Muñoz – Property Administrator

Graduate in Real Estate Studies at the U.M.A, responsible for coordinating the office in Estepona and the manager of several communities, where customers are 90% non-residents .

“Attracting customers with a lower price is an approach with little success. We offer quality services at an affordable price and in the client´s own language”

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Ildefonso Ortega. Legal Department. Management of payments. Responsible for Legal Department. Lawyer.

Lawyer of the Bar Association of Malaga, BA in Geography and Master in Marketing and Business Management. Being able to highlight experience in the practices developed in the Delegation of Justice in Malaga and assistance as a lawyer in the Legal Advice Service of the Bar Association of Malaga and in the Criminal Courts in Marbella. Possesses judicial experience in the following areas of law: Horizontal Property Law, Obligations and Contracts, Family, Criminal, Labour and Administrative and Planning.

“There is no problem without a solution. All that is required is interest, study and monitoring of the problem, to try to offer customers the solution that best suits their particular circumstance in conjunction with the reality of the facts “

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Eva Ramos– Management – Accounting

Administrative Assistant, Diploma in Education, responsible for the conservation and control of various communities and support to the Accounts department.

“The Community of Owners has many interests, rights and obligations that require good management and guidance of experts in the field.”

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Cristina Gavira – Economics and Accounting.

Qualified in Business Administration, is responsible for the technical management of accounting and payments for communities, receiving invoices from suppliers and managing the payments, and preparing periodic financial reports.

“Good accounting work lies in good document control of invoices received and the corroboration of the accuracy of the same”.

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Natalia Pomares – Secretary – Management

Administrative, responsible for the management of incidents and to monitor the contracted services of the communities of which she is managing. Control of communications with the owners.

“Repairs or maintenance work cannot be considered completed until the customer and those responsible for the community are completely satisfied”

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Isabel Pereira– Management-Conservation

Administrative, responsible for the management of incidents and to monitor the contracted services of the communities of which she is manager.

“For everything to work properly, procedures are applied so as to try and solve possible problems even before they arise. Preventive maintenance is done by sourcing external services for damage control and adjustments. “

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Juan Antonio Gómez – Head of the Department. ECONOMICS AND ACCOUNTS

Degree in Business Administration, responsible for the Economic Accounting Department and expert in employment and tax. Implementation and monitoring of annual reports and budgets.

“Our purpose is to inform the owners of the various circumstances that occur in their community through reliable and accessible information with a transparency of management”

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Mélodi Navarro – Economics and Accounting

Administrative assistant. Within the department is responsible for the accounting of payments from customers and to colate listings of unpaid bills for different purposes.

“For a community to function properly, it is imperative that all members are current with their payments; at AMMEX we care about each case to find solutions. “

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Janette Mitchell – Secretary

Administrative, bilingual, is responsible for the commercial customer service in English and supports translation of reports, notices and circulars.

“Personalized and language customer care is the feature that sets us apart from the rest.”

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Nadia Mecki – Monitory collections

Law degree, manages with priority payment of fees by the owners as well as performing work for conservation and management of several assigned communities.

“We have the constant control of each of the properties in the community to make sure that there are no outstanding amounts .”

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Raquel Benitez – Lawyer – Estepona

Advocate of the Bar Association of Malaga. Manages the processes from the Estepona office.

Our database “Infolex” includes in detail each of the procedures, essential to inform our customers .

“The detailed information of the procedures that we manage are our commitment to clarity and transparency.”

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Ewelina Rybak – Secretary – Management.

Administrative, Bilingual, efficiently manages customer services and the communities allocated for conservation and also responsible for property management.

Our company directly supervises the maintenance of communities and serves our customers in their own language thus facilitating an Administration/ consumer relationship.

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Lourdes Ledesma – Management-Conservation-Estepona

Administrative, customer service in the Estepona office, and efficiently manages a portfolio of communities.

The owners place their trust in us to care for one of their most important assets,their home. Ownership of a property is their biggest investment and therefore from the office of Estepona we serve our customers with care in maintaining them.

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Vanessa Rocies – Management-Conservation

Diploma in Business Administration and Management and Tourism from the School of Tourism “Costa del Sol”. Languages (English -German- French). Responsible for insurance contracts and managing and conserving the communities that she is assigned.
“The best way to keep a community is always good preventive maintenance, this will save future investments for communities”
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Encarni Mena – Management-Conservation

Administrative, with extensive experience in repairs and maintenance. Directly and personally manages all incidents that arise in the group of communities that have been assigned to her.

“Listening to the problems of our customers makes us able to arrange to solve problems more effectively.”
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Gonzalo Suares – Collection of Payments

Social graduate, and is responsible for undertaking agreements against debtors. After studying the debts, the procedure starts with a preliminary action and then for presentation in court. Makes collections of funds for Urban Entities in collaboration with the Government Tax Office.

“If, despite the information, and after making the advance notice to debtors, they do not pay voluntarily, we only have the courts, but we are always open to agreements.”
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